Free Shipping on orders over $99

Shipping & Returns Policy

SHIPPING

We ship all our orders to you via Australia Post.

  • We offer FREE SHIPPING on all orders greater than $100.
  • A flat fee of $10.00 is charged for shipping on orders less than $100. 

We want you to get your products by the swiftest possible means after you place your order and this service is fully trackable from our warehouse to you. Delivery time (within Australia) is usually in 4-7 business days once the parcel has left us.

Please message us at info@dhuezclothing.com.au for fees and delivery times associated with International orders.

Note: Customers outside Australia may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.

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OUT OF STOCK ITEMS

If any item you wish to purchase is labelled as "OUT OF STOCK" we will endeavour to replenish our supply as soon as possible. Please allow 3-4 weeks from your date of purchase until delivery. You will be notified immediately if production of the item is no longer available and all monies paid will be refunded.

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RETURNS

We want you to love our products as much as we do so if you are unsatisfied with your purchase you can feel confident that the Dhuez Team will work hard with you to meet your expectations.

Our returns policy lasts 30 days and we will return, replace or exchange any item that is unwashed, unworn (tried on is fine) and in the same condition that you received it. It must be in its original packaging and have all original tags still attached.

Unfortunately, if 30 days have gone by since your purchase we cannot offer you a refund or exchange. Also, we do not offer refunds or exchanges on items marked “For Sale” or sold at a discounted price.

To return your product, please alert us of the reason by sending an email to info@dhuezclothing.com.au.  We will reply with an addressing label to print off and this should be attached to a package containing your product and your receipt.

Please note that all return postage costs must be covered by the customer unless the garment is faulty (in which case we will reimburse you for postage costs).

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Unless the item is tracked, we cannot guarantee that we will receive your returned item.

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REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3 business days.

If there are any issues or delays in the refund being received then please contact us at info@dhuezclothing.com.au

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EXCHANGES (if applicable)

We pride ourselves on providing only quality products to our customers and so if you received an item that is faulty or damaged please contact us immediately at info@dhuezclothing.com.au.  We will do everything we can to correct the situation and provide you with an exchange to get you back on the road as fast as possible.

 

Sizing charts

Dhuez Clothing

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